Senior Scout, International - Job Description

Company Overview
A leader in the background screening industry, ScoutLogic is dedicated to providing a great experience for our clients and our team members. We focus on the development and use of technology & analytics to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on our dedication to outstanding service. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen ScoutLogic because of our ability to complete checks quickly and accurately while providing great customer service. 

Scope: Manages 3-5+ Scouts with ~$1MM in revenue. 

Job Summary
The Senior Scout, International – Public Records oversees daily operations related to international criminal records screening, ensuring accuracy, compliance, and efficiency across assigned client portfolios. This role leads a team of Scouts, monitors workload distribution, and ensures timely, high-quality results in alignment with client guidelines and service-level expectations. The Senior Scout serves as a key operational liaison between leadership, vendors, and internal teams, driving process improvement and maintaining ScoutLogic’s standards of excellence and reliability.

Reports to: Director, International

Working Hours: 8 A.M. to 5 P.M. CST. 

Requirements:

• 5+ years of overall business experience in a comparable industry
• 6 months tenure within current position at ScoutLogic
• Mastery of basic ScoutLogic procedures and tools

Responsibilities:

• Client Management and Satisfaction
• Client Escalations when required
• Personal workload
• Scout Management
  • Scout performance and objectives management
  • Daily workload management
  • Prioritization/escalation
  • Quality Assurance/FCRA/GDPR report compliance
• Lead ad-hoc projects and/or reporting as required

Performance Measures

• Personal and Team Productivity 
• Personal and Team Quality (Weekly/Monthly QA)
• Customer Service Excellence (Client Feedback)
• Client Satisfaction (NPS)